- Author
- Kemp, Sid
- Publisher
- McGraw Hill Professional
- Language
- English
- Year
- 2011
- Page
- xxii, 355 pages : illustrations
- ISBN
- 0071483055,0071449086,9780071483056
- File Type
- File Size
- 2.5 MiB
This handy guide provides the basic terms, concepts, and tools for defining, measuring, and managing quality.
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