![High Value, Low Cost: How to Create Profitable Customer Delight](https://images.isbndb.com/covers/43/72/9780273604372.jpg)
BPM enables companies to meet new challenges on two fronts; the customer and the organization. This text shows how to determine the external factors which wil create market differentiation and develops the three ingredients which together build a differentiating customer proposition. It provides a two-step route map to change the internal capability to achieve corporate transformation.
show more...Just click on START button on Telegram Bot