The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

Author
Joe Fleischer (Author)
Publisher
CRC Press
Edition
1
Year
2002
ISBN
9781578200979,9781482280760,9781138412415,9780080502366,9780429079603
File Type
pdf
File Size
11.9 MiB

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

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