- Author
- Heppell, Michael
- Publisher
- FT Press; Pearson
- Language
- English
- Edition
- Third edition
- Year
- 2015
- Page
- xvii, 273 pages: illustrations; 22 cm
- ISBN
- 9781292100203,9781292100227,9781292100210,9781292100234,1292100206
- File Type
- File Size
- 7.5 MiB
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
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