The four skills of cultural diversity competence : a process for understanding and practice

This concise and practical resource is designed to help readers develop their professional expertise in dealing effectively with cultural diversity. The author focuses on four skills: identifying and understanding diverse cultures, including personal cultures; learning the barriers to effective communication; practicing personal cultural competencies, such as dialogue and conflict-recovery; and designing and implementing organizational changes to foster diversity competence. This interactive workbook is filled with tips, worksheets, self-tests, and strategies.